Have you had a flight in the last 6 years which was disrupted, due to the fault of the airline? If so, you could be due over £500 per passenger in compensation. Just enter the flight details into our quick form to see what you're entitled to.
✔ Check compensation due instantly
✔ Simple, fully-online claims process
✔ Avoid the hassle, time and costs of pursuing the airlines alone
✔ No win-no fee; meaning you don't pay a single penny
✔ 70% of customers report that their own attempts to obtain compensation directly from the airlines are either rejected as being invalid or ignored entirely.
Fill out our simple form with your flight details.
We look up your details in our flight database to check you're eligible and for how much.
Once we process your claim, you receive your money. Simple!
If your flight has been cancelled or delayed you have the right to compensation under European law. Under EU Regulation 261/2004, passengers are entitled to up to €600 (£536) in compensation when their flight lands at their destination more than three hours late. While for cancelled flights, you have the right to take an alternative flight with the same airline to your destination, or cancel the flight and receive a full refund. Avoid the costs and stress of pursuing the airline yourself. Our team handles everything with no upfront fees, on a no-win, no-fee basis.
✔Delay must be over 3 hours. Delay is calculated from time or arrival vs scheduled (specifically, aircraft doors open).
✔Claims must relate to flights within the last 6 years.
✔To qualify, your flight must be scheduled to takeoff from an EU airport, on any airline. Or, arrive at an EU airport on an EU-registered airline.
✔The disruption to your flight must be due to the fault of the airline. Extraordinary circumstances, such as adverse weather do not qualify.
✔Please note: we are not the airline - we are here to help you claim what is yours from the airlines.
✔Compensation amounts are determined by the delay length and distance of your scheduled flight.
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Terms & Conditions | Privacy Policy | Contact
By completing this form you consent to instruct our approved legal representative to present a claim to the airline on behalf of the passengers listed above which could include issuing proceedings. You understand that they work on a no-win-no-fee basis, which means if they aren’t successful you won’t have to pay anything. When they do recover compensation from the airline they will deduct their fees.
We take the protection of your personal data very seriously. Our privacy policy explains what information we collect from you, what we do with it, how we keep it secure and the circumstances in which we provide it to third parties.
Use of this website by you grants us permission to use the data you provide us in the ways set out in this privacy policy. By submitting a quote request using the enquiry forms on our website, you are accepting and consenting to the practices described in this policy.
Information We Collect From You
To take advantage of some of the services and products we offer, you might be required to provide us with certain information about yourself, by completing certain forms on our website. We also collect details of your visit to our website and your use of it.
All personal data collected will be processed fairly and lawfully in accordance with the data protection principles set out in the Data Protection Act 1998. It will be:
• Adequate, relevant and not excessive;
• Used for the purpose(s) stated in this policy only and not used for any other purposes;
• Treated confidentially;
• Stored securely; and
• Not kept for longer than 10 years after we have provided the requested from you products and/or services, after which the data will be securely destroyed.
We may collect and process the following data about you:
• Information you give us. You may give us information about you by filling in forms on our site flightrefunds.org.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial information and personal description.
• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
• Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical and advertising networks) and may receive information about you from them.
Disclosure Of Your Information
We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may share your information with selected third parties including:
• Insurance, Mortgage, Debt Management and Loan consultants who can advise you on selected products or services.
• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
Our suppliers and sub-contractors have to follow our express instructions in respect of the use of your personal information and they must comply with appropriate security measures to protect your personal information. Others to whom your personal information is transferred are merely regulated by their local data protection laws.
We may transfer your personal information to countries outside of the European Economic Area (the EEA, i.e. the 28 European Union Member States, as well as Iceland, Norway and Liechtenstein), which do not always provide the same level of data protection as the UK, for the purposes of providing you with our products and services. If we do make such a transfer, we will put a contract in place with our service providers including security obligations on them to ensure that your personal information is protected in accordance with UK standards.
We may also disclose your personal information to third parties:
• If flightrefunds.org.uk or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Gariox Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Sensitive Personal Data
We may occasionally ask you to provide sensitive personal data as defined in section 2 of the Data Protection Act 1998. This information will be in relation to your physical health and it will help us allocate better deals for you. By proceeding with obtaining a quote, we will take that as your explicit consent to such information being processed by ourselves and the relevant third party product providers.
Use Of Cookies
We collect information about your computer, including where available your IP address, operating system and browser type using a cookie filer. Cookies help us to improve our website and deliver a better and more personalised service to you. They enable us to personalise your experience on our website, speed up your searches and help us select services or materials for inclusion on the website which may be of interest to you. It also allows us to monitor general traffic patterns and usage of our website to help us to improve our website design and layout. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may not be able to use certain features of our website.
The information that is collected by us via cookies is completely anonymous.
How We Use Your Data
We (or third parties with whom we share your information) may use your personal information in the following ways:
• To provide you with the information, products or services that you request from us; and/or
• To transfer your personal data to third parties (our associated companies) to entitle them to obtain a quote for you.
• To allow you to participate in interactive features of our service when you choose to do so; and/or
• To contact you by letter, telephone or e-mail to inform you about other products and services which may be of interest to you; and/or
• To notify you of our news, changes to the website, special events or other services we think may interest you;
Information we collect about you. We will use this information:
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources:
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
How We Store Your Personal Data
As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of personal information which you have provided via this website, to prevent unauthorised access. We shall take all reasonable steps to ensure your personal details remain secure. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
If you do not agree to the privacy policy then you should not enter any of your personal information on our website. If at any time after you have provided personal information to us and you want to object to your personal data being used by us, you need to let us know by contacting us (see Contact details below). Please note that we are not responsible for what any third party content provider or other third party offering goods and services via websites or linked to or framed around our website may do with any personal information that you may provide them. Accordingly, please ensure that you also read their data protection and privacy terms and conditions very carefully before providing them with your personal information.
Your Rights
The sixth principle of the Data Protection Act 1998 provides data subjects the following rights in relation to the retention or processing of personal information:
• a right of access to a copy of the information comprised in their personal data;
• a right to object to processing that is likely to cause or is causing damage or distress;
• a right to prevent processing for direct marketing;
• a right to object to decisions being taken by automated means;
• a right in certain circumstances to have inaccurate personal data rectified, blocked, erased or destroyed; and
• a right to claim compensation for damages caused by a breach of the Act.
You also have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by un-ticking the box on the right hand side of the flightrefunds.org.uk forms we use to collect your data. You can also exercise the right at any time by contacting us (see Contact details below).
Access To Information
The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes To Our Privacy Policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
If you have any questions regarding this privacy policy, or for any other reason, please contact us at : info {**@**} flightrefunds.org.uk (replace '{**@**}' with '@'
| Amount of Compensation | Fee | Fee (incl. Litigation or ADR) |
|---|---|---|
| €125 (£113*) | £50 | £56 |
| €200 (£181*) | £81 | £90 |
| €250 (£226*) | £101 | £112 |
| €300 (£272*) | £121 | £135 |
| €400 (£362*) | £162 | £180 |
| €600 (£544*) | £243 | £270 |
This Privacy Notice was last updated May 2018.
Any personal information provided to or gathered by FlightRefunds.org.uk is controlled by Gariox Ltd (“we”, “us”, “our”).
Our website, available at the domain name upon which this Notice appears (“Site”) provides a service intended to direct users, who complete an enquiry through our Site or related online platforms, to a service provider that may be able to assist them with a particular type of claim (“Service Providers”).
As the purpose of our Site is to direct you to an appropriate Service Provider, the information that you complete will be passed on in this way; you can be assured that with each of our Service Providers and other third parties necessary to operate our business, we have adopted approved model data protection clauses in our arrangements with them, to ensure they meet the same high standards required in relation to the processing of your personal information under applicable data protection laws.
You have a choice whether to provide any information to us, except where this is necessary to fulfil any contract – such as in relation to the provision of our services (albeit recognising that such a decision may mean that we are unable to provide our services as you expect), or where we are required to do so by applicable law or a Government agency or law enforcement.
We may on occasion have the need to transfer your data to suppliers located outside of the European Economic Area (“EEA”), including in the USA. We will only do so where the legal regimes of those territories outside of the EEA offer an equivalent standard of data protection to our own.
All information provided to us through this Site will be treated as confidential and we will not abuse this trust by providing all or any part of your information to others, except for Service Providers, unless you have consented to this or where this is in our legitimate interests, further outlined below. Except as outlined above, your information will not be sold, licensed, loaned or otherwise distributed to any other organisation unless we are required to do so by applicable law. Subject to any overriding obligation to which we are subject, you have the right to object to the processing of your personal information, by a simple request that we stop such processing.
Our use of your personal information will at all times be in accordance with applicable data protection laws; we rely on the following grounds justifying our processing of personal data:
Where information is obtained through or as a result of your use of our Site, we will only use this information for the following purposes:
You have the right to manage your preferences in relation to the kinds of information that we collect and the manner in which your information is processed – you can update these preferences at any time through our site; you can also withdraw your consent, either as a whole or in relation to particular kinds of information or delivery methods.
You may ask us to erase information that we hold about you, except where there is some other reason requiring us to maintain the information, such as for insurance purposes, for example. We monitor and will also delete information and data that we hold, where we reasonably consider this no longer to be required.
If you have accepted the relevant cookies, we may collect, store and process non-personal information about you automatically as a result of your use of this site, such as the type of internet or mobile browser that you are using to gain access and any website from which you linked to us, but you cannot be identified from this information. We will only use such non-personal information to help provide an effective and more relevant website offering.
Where your browser settings have been set to automatically accept cookies, by remaining on our site, we will take this to mean that you are happy to accept our use of cookies. You can update these preferences at any time but please be aware that certain functions of the site may not work as well where cookies are blocked.
Under GDPR (which, in this Privacy Notice, means EU Data Protection Regulation 2016/679 and laws implementing or supplementing GDPR as the data protection or privacy laws of any other country), the nature of the processing that we undertake does not require us to appoint a formal Data Protection Officer (DPO); however, we may maintain equivalent standards and the nominated representative for the purposes of compliance with our data protection obligations is our founder/owner.
The protection of our clients’ personal information is important to us and therefore we have and maintain appropriate technical and organisational measures to achieve these aims. These seek to protect personal information that we process from and against unauthorised or unlawful use, or accidental loss, damage or destruction and we review these measures, on a regular basis to ensure that they are appropriate.
These include encrypted access to our systems, only accessible by our personnel, utilising secure and regularly-updated passwords and access to and processing of information though our site, using secure HTTPS. We do not however process any bank or card details through our site; instead using an established third party provider to take payments online.
In relation to data security, you accept the risk that data transmitted to us through this site via electronic means may be intercepted before reaching us or may be accessed by unauthorised third parties, or exploited unlawfully. We do not assume any responsibility for guarding against the acts of third parties and shall not be liable for any direct, indirect or consequential losses or damages incurred or suffered as a result.
We will never share your personal information with others for commercial gain or in ways that you would not reasonably expect of us.
Although we will share the personal information provided through our Site to relevant Service Providers and others, as explained above, we will not share your personal information with anyone else, unless we have your explicit consent to do so or where we have a legal obligation to do so.
In addition, we may process your information where we are required or permitted to do so under applicable law, where required to do so by any Government agency or law enforcement, where it is necessary in connection with the sale or potential sale of our business or where we conclude that we have and can show one or more legitimate interests for doing so.
To add value to visitors’ experiences when using this Site, we may provide links to other websites or resources for you to access at your sole discretion, but you agree that we shall not be responsible or liable to you in respect of the availability or content of, or consequences of you linking to, any such external site; although we welcome links to this Site, we shall be entitled to demand that such links are broken if we consider the content or nature of the linking site to be unsuitable or unprofessional, as we see fit.
We maintain the data that we collect in providing our services only for a limited time, to fulfil our obligation to send your enquiry data to relevant Service Providers, after which our need to use and process your personal data is completed; after which such data will generally be erased or securely destroyed.
Where we are able to fulfil a request to delete and erase your personal information, we will fulfil that request, unless there is some other obligation to which we are subject requiring us to retain your data, in which case we will retain it only for so long as is necessary to meet that other legal obligation.
You may request a copy of the information that we hold about you (known as a Subject Access Request). In addition, under the GDPR, you may exercise the following rights:
Please contact us via a simple request, where you wish to exercise any of your above rights or if you wish to file a complaint about our collection, processing or use of your personal information.
Whatever justification we rely on, under GDPR you have a right to object to our processing of your personal information, unless we have a separate legal or regulatory obligation to do so, in which case our processing will only be limited to the extent to which we need to process your information. However, except for this, you may confirm your objection to the extent and kinds of processing being undertaken, by sending us a simple request, updating your preferences.
You have the right to request details of the information that we hold about you. Should you wish to be provided with these details, please contact us with a simple request.
We wish to keep any information that we hold about you accurate and up to date and therefore please contact us if the information we hold about you needs updating.
If you have any questions or concerns regarding your privacy, or if you experience difficulties in accessing or viewing this Site, please contact us or our associate, Paddock Media, whose details can be found on their website at: http://paddockmedia.co.uk
We may change or modify this Privacy Notice at any time and we recommend that you check the latest version of this notice each time that you access the Site. The date of the most recent update will appear below. Any significant changes to this notice may be confirmed through direct communication with you, where we consider that such changes should specifically be brought to your attention.
This Privacy Notice was last updated on 6th April 2020.
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